Why Leaders Who Listen Achieve Breakthroughs

The post office model focuses most leaders’ attention on the sending process, rather than the give-and-take of effective conversations. Even if they invite people to ask questions and truly value their buy-in, these leaders are still preoccupied with their message. This leaves them ignorant about the larger context and reality on the ground, including emerging issues and game-changing opportunities. When leaders engage with a willingness to be influenced, others are more open to being influenced.