Tips for Managing Conflict at Work

Few people relish the idea of walking into a workplace rife with conflict. What’s more, conflict can be a drag on productivity and creativity. So what are the best ways to manage conflict at work? The answer depends on the type of conflict you face. In this Insight In Person podcast, we talk with two Kellogg professors of management and organizations about two different types of conflict. Jeanne Brett addresses cross-cultural conflict, offering advice on the best ways to diffuse tense situations—or better yet, avoid them in the first place. Eli Finkel, who is also a professor of psychology, explains how his research into romantic relationships is also relevant among coworkers. (Podcast)