The shoe appears to be on the other foot, when it comes to banking and technology. When the Royal Bank of Scotland (RBS) became the world’s first bank to adopt Facebook at Work last year, it was described in the media as a “landmark move”, “ground breaking” and in other superlative terms. More than six months later, it seems RBS senior management is still reeling from the experience. “It was a reasonably difficult process to achieve, just trying to persuade them (Facebook) to have breakfast with us in Menlo Park” said Kevin Hanley, Director of Design Services for RBS, at a round-table discussion on the future of digital banking held by SAP Financial Services last week in the City of London. His amazement at that realization was still palpable.